jet2 not refunding cancelled flights

If your package holiday is cancelled you're entitled to a full refund. "Jet2 you were quick enough to take my money but have given me no option for the refund. Jet2 seems to be a rare example of an airline getting it right. Simply follow the link in this email to confirm and complete the cancellation. If your flight is cancelled, you are entitled to a full refund and you can choose to receive that refund in cash rather than as a voucher. Only redeemable on flight only bookings made directly with Jet2.com and not any bookings made with Jet2holidays. EasyJet has cancelled flights and changed plans as they adjust their schedule to meet demand. Social. "I called customer services as soon as our flight was cancelled and the refund was on my card that afternoon," writes ME of . because of Red List restrictions) Alternatively, Jet2 is offering the following options: If your holiday is no longer going ahead due to the coronavirus (COVID-19) outbreak, you can amend your booking without paying an admin fee. Jet2 flight changes and cancellations. They're all return flights for my dad, who lives in Germany and had come to visit us - Jet2 can count themselves lucky, at least I am not after a refund for hotel and meal costs. Tried again today by email. Friday, 10th July 2020, 5:44 pm. Jet2 has cancelled flights to Austria after the country entered lockdown due to an increase in Covid cases. If you have paid a deposit and the balance becomes due if you don't pay the balance [even though you know the flight will not take place in the present circumstances] you will have deemed to have cancelled it and will not be entitled to a refund. But if you want your money back you have to call (no email, no way to do it online) and listen to their delightful music for at least an hour. But a statement from Jet2 this afternoon said: "Following the latest government advice regarding travel to Mainland Spain from the UK, we have taken the decision to suspend our flights and holidays programme to Costa de Almeria, Alicante, Malaga and Murcia from 28th July up . When travelling in, to and from Europe, there is a body of legislation that grants you the right to be compensated when your flight has been delayed, cancelled, overbooked or if your schedule has been changed. Today we have been advised that there will changes to the flight times and days along with the length of our stay, but they cannot yet provide precise details. We use these technologies to see how you use our websites and apps. A family has thanked the Cambridge Independent for intervening after an airline told them they couldn't have a refund for cancelled flights and then closed down its call centre to incoming calls. Jet2 always offers a Rebook service for free until the 30th April. Jet2 said customers affected by changes to the programme would have their bookings automatically cancelled and would be given a full refund. The EC are looking at amending the EC261 clause from saying refunds within 7 days to allow for the issue of vouchers or credit . When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of €31 to €41 (approx £26 to £35) per person, per flight to change the dates. The Cabinet minister said it is the first time in "many months" he was not advising against booking foreign trips. Under European passenger rights , you are entitled to a full cash refund for a flight or holiday that cannot go ahead within 14 days. Jet2 has cancelled flights and holidays to Cyprus due to the mandatory tests on arrival Credit: AFP or licensors. If you require any further assistance please contact a member of our friendly Red Team at the airport. "If your flight has been cancelled, you may be able to claim a refund online." Ryanair Like Jet2, if your Ryanair flight leaves and doesn't have a delay exceeding 5 hours, a refund is not possible. To check in for all Jet2.com flights please enter the terminal at Door A (South Terminal) and our check in desks will be numbers 101 to 130.. They cancelled our flights to tenerife. Important Note: The cancellation fees are dependent on when the Jet2 offices receives the cancellation confirmation. Answer 1 of 123: Has anyone else had the experience of getting a split refund from Jet2 Holidays. Holiday firm Jet2 promises end to family's flight refund fiasco. f) Please note that our main airline, Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. Jet2 has a number of different rules depending on the circumstance around the refund. I dare say that if people contacted them then they would try to persuade them to take a voucher of amend the booking. Answer 1 of 123: Has anyone else had the experience of getting a split refund from Jet2 Holidays. Yesterday, at least five flights were dramatically turned around in mid-air as the Spanish . The airline . You can either apply for a cash refund or change the cancelled flight for free. We're proactively contacting all affected customers in departure date order, which we think is the fairest way - please be patient with us as we do this. YOU MUST WAIT TILL THE AIRLINE OR GOVERNMENT cancels the flights then claim your money back. With most cancelled flights, you're due a full refund within seven days. not happy with jet2. I've not heard back from Jet2 either - I put in a refund request by email for 4 flights that were cancelled due to the ash cloud on the 17th of April, the total is £450. We and our advertising suppliers use these technologies to personalise the advertising you see. This can only add to the problems getting through. November 23, 2021 10:47 am (Updated 10:57 am) Jet2 has cancelled all its flights to Austria after the country was placed in a full national lockdown due to rising Covid cases. Jet2 were refunding cancelled flight only bookings automatically, without the need to contact them. Just go to the Activity/Recent Activity page of your PayPal account and select the transaction. They . We we due to leave from Belfast on 28/08. Jet2 had previously cancelled its flights to mainland Spain and the Balearics until 11 February, but this date has now been pushed back further for all destinations. I agree with previous poster in that yes i understand business people need the flights but for tourists not to offer to change flights even with small admin fee seems wrong. Please note, all our scheduled flights are non-refundable. "We are contacting customers whose flights are cancelled to offer options including a full refund." "We advise customers to check the latest UK Government travel advice at Gov.uk and their latest flight information at ba.com." Jet2. Jet2 announced this afternoon flights to mainland Spain would be cancelled until August 17 Credit: Getty - Contributor. The facts You can cancel your flight at Manage My Booking but all Jet2.com scheduled flights are non-refundable. Don't despair, you still have options! JET2 is the only UK airline paying customer refunds on time, according to a damning report from the industry regulator. The website states: "Once a Ryanair flight is operational, and does not have a delay exceeding 5 hours, then it is not possible to get a refund. Jet2 flights to Spain cancelled and turn back in mid-air amid coronavirus fears. Ryanair operates similarly to Jet2. It's now 30th of July and we haven't received anything. I'd just like to say Well done Jet2 for refunding my money. Where are Jet2 flying to at the moment? Holiday firm Jet2 promises end to family's flight refund fiasco. Unfortunately, I cancelled the ticket thinking I had made an error, which I hadn't actually made. Jet2 Cancel Flight: if Jet2 cancelled your flight and informed you less than 14 days before departure. However, many passengers have slammed the late decision, with many already paying for tests - which can cost up to . Amend or cancel your flight (s) You can amend your flight (s) admin-fee-free* or cancel and request a full refund** if: In the seven days before your outbound departure date, the UK Government enforces hotel quarantine (i.e. So now I have two charges on my PayPal account: pending -$109.90. If you decide to cancel your whole booking or to cancel the ticket for an individual passenger in your party, Jet2 does not provide any refunds. In order to cancel your Jet2 holiday, the lead person on your booking or your travel agent must send a notification in writing to Jet2. . 1.11 24.3 Jet2.com's Terms and Conditions will therefore form part of your contract with us, please see www.Jet2.com for details. Marketing. By a banning notice we mean a written notice informing you that you are banned from being carried on flights operated by Jet2.com. The airline has scrapped all holidays for passengers travelling between November 22 and . According to my travel agent there is a new rule in place that all travel companies are now offering a voucher to rebook the holiday, no refunds are given. The law on credit card refunds. We seem to have had the deposit amount refunded to the Credit Card it was paid from but the balance hasn't (yet) been refunded to that Credit card (a different one. Just an alert for anyone expecting to travel with Jet2 to Majorca, and probably elsewhere. Two options to be precise - you can consider changing the name on your booking to someone else who can travel in your place or you can change the dates of travel. When The Sun checked on its website this morning, it was still selling flights to popular destinations like . This notice will specify the period for which the ban applies. Health Coronavirus Jet2: what is the airline's holidays refund policy 2021 - as all flights and trips are cancelled until 1 July The holiday provider cancelled all flights and holidays until 1 . Jet2 flight delayed, cancelled or overbooked: claim compensation . According to the government's transport secretary , people can "start to think" about booking overseas summer holidays. On June 26th they emailed to say they were refunding the cost of the flights (almost £500) within 28 days. . Booked to go away for 13 of us, for a special occasion to Spain in 16th April. Jet 2 have now cancelled all flights, but get this.. . We seem to have had the deposit amount refunded to the Credit Card it was paid from but the balance hasn't (yet) been refunded to that Credit card (a different one. My hubby & I were due to fly on Sat 14th March on a Jet2 package holiday to Tenerife, which Jet2 cancelled 10 mins before departure. If the airline has cancelled your flight and you're due a refund, the next thing you need to do is make a good faith effort to contact the airline and request it. Jet2 were refunding cancelled flight only bookings automatically, without the need to contact them. All Ryanair flights are changeable but they cannot be cancelled. An airline should refund the money within seven days . We accepted that Jet2 would not refund our fares, but found it odd that Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late. You can choose to send the complaint directly to Jet2 and retain 100% of the compensation yourself. Customers will get a full refund if a flight is cancelled due to Covid-19 or if UK government . Are Jet2 Cancelling Amber holidays? If your flight's been impacted by the coronavirus (COVID-19) situation please go to our incident page for further information. Knowing your refund rights has never been more crucial when booking a holiday - we explore the latest policies from British Airways, Ryanair, easyJet, TUI, Jet2 and Virgin Atlantic A number of Jet2 flights have been forced to turn around mid-air as fears of the coronavirus grow. I dare say that if people contacted them then they would try to persuade them to take a voucher of amend the booking. The airline instead advise "changing the name on your booking to someone else who can travel in your place and/or to consider changing the dates of travel" - but this would also incur an . I re-booked the same ticket right after cancelling the first only several hours later. Jet2 offers a flexible policy which allows you to amend, cancel and get a full refund, or opt for a credit voucher which includes if within seven days before you depart your destination goes on . A family has thanked the Cambridge Independent for intervening after an airline told them they couldn't have a refund for cancelled flights and then closed down its call centre to incoming calls. But . Zander and Caroline Mears were expecting to have the £1200 they spent on holiday . Jet2 is not starting their holiday and flight programme until . You also have the option of using . Performance. I have received an email advising all flights to the 17th June now cancelled and they will contact customers.. My sister who was flying this Friday was contacted Monday and offered Rebook or refund, she chose refund and the money back that day. Trips to mainland Spain, as well as the Balearic and . Jet2 has cancelled all of their flights and holidays up to April 14. We use these technologies so that social media platforms can recognise you as one of our users and . 2. Cancelled flights. The EC are looking at amending the EC261 clause from saying refunds within 7 days to allow for the issue of vouchers or credit . Jet 2 cancelled all flights until 3rd January. Flight only appears to be refund but package appears to be "ring us if you want a refund". Jet2 flights to Spain cancelled: Can I get a refund, is my insurance valid and what flights have turned back? Jet2. Due to ongoing works currently taking place at Birmingham Airport our check in area has moved on a temporary basis. On the face of it, the law seems clear for those who pay for a service, on a credit card, that costs more than £100 and less than £30,000. The airline has cancelled the flights and holidays until September 26 Credit: Alamy. From what I've read it appears that Jet2 are treating flight only and package holiday customers differently. which include a full refund. A flight cancellation means that you might be due a refund. If you try to travel while a ban is in force, we will refuse to carry you and you will not be entitled to any refund. Another person said: "My partner goes every year and was booked for June, this was pushed forward to 29 th July with the understanding Jet2 would cancel any flights for quarantine countries. Overbooking: If you have been denied boarding due to overbooking. Tenerife, Lanzarote, Gran Canaria and Fuerteventura are all affected by the cancellation. Withdrawn flights. Jet2 customers have been left outraged as the airline has announced the date that all flights and package holidays will resume. Frustrated customers have been left waiting to get their money back from. Meanwhile, budget airline EasyJet said it is reviewing . They said they were then asked to rebook on another flight. I feel for Vienna and its people and businesses. If Jet2.com cancels a customer's flight and can . The airlines are asking that . 2. When a company is in breach of contract and doesn't provide a refund, the credit card company is equally liable. The holiday operator added that they are unable to issue refund credit notes to their customers. . Zander and Caroline Mears were expecting to have the £1200 they spent on holiday . Many have taken to social media to vent their anger, with some even . Please note, if you receive reimbursement for your flight via other means, this Refund Credit Note (or any flight booked using this Refund Credit Note) will be voided without further notice. "As a result of that, we have taken the decision to cancel flights and holidays to all Amber List destinations up to and including 18th July 2021." Jet2 said that customers affected by any changes will see their bookings automatically cancelled with a full refund. Travellers have hit out at Jet2, claiming their flights were cancelled with no reasoning for the decision. JET2 and TUI have cancelled hundreds of flights to Spain as the coronavirus crisis continues to mount. Some flights are still being cancelled (Image: Getty Images). If you have been exposed to a delayed or canceled flight with Jet2, you can use our free form to check if you are entitled to receive compensation from Jet2, as well as how much compensation you are entitled to. If your Ryanair flight leaves and doesn't have a delay exceeding 5 hours, a refund is not possible. They are giving refunds immediately without us having to request it. Hi @Reub1 Hope you are doing fine. 1.10. Flights from Scotland to some of Europe's most popular tourist destinations have been cancelled by Jet2.com. If flights are cancelled by us and we aren't able to offer a suitable alternative Jet2.com flight, we'll refund you back to the payment card used to make the original booking. Spain's borders and airspace were not closed, and the Canaries were not considered a restricted destination by the FCO. I was advised just one week ago that my flight had been cancelled for my holiday on 27/08/20 and was advised I'd get a full refund. This tells us how to give you a better experience. Jet2 decided to cancel the flights following a lack of demand for flights and holidays due to quarantine measures. "Where customers yet to travel are affected by any programme changes, we will automatically cancel their booking with a full refund . Plus, if you amend your booking to a new holiday departing before 31 March . Tried to phone was on hold for 45minutes and then my call was ended.Emailed a complaint, no reply. If needed the lead person can also contact Jet2 's Pre-Travel Services to cancel their booking. 30 March 2020 at 12:09PM. Yesterday, at least five flights were dramatically turned around in mid-air as the Spanish . However, According to Jet2's cancellation policy, if you choose to cancel your flight of your own accord the airline will "not provide any refund". You may find the merchant's contact information on the transaction details of your order/payment. Jet2.com and Jet2holidays have cancelled all flights and holidays up until March 25, 2021 due to the ongoing restrictions surrounding the coronavirus pandemic. If you cancel altogether more than 14 days before your flight is due to depart and want a refund, you will be charged €60 (£51) per passenger, per flight. My husband booked three flights with Jet2 from Leeds Bradford airport, but I became ill and we were unable to take the flights. Jet2, EasyJet, Ryanair and TUI have all issued updates regarding flights restarting this summer. Jet2 are trying to trick people into re-booking instead of getting refunds. The couple went online but found the only available flight to be €1,800 (£1,592). Jet2 has cancelled flights up to and including April 14, 2021. JET2 has extended the cancellation of holidays to the Canary Islands as Spain remains on the UK's quarantine list. Re: Jet2 Flight refunds. Jet2 claim that passengers will be able to rebook without admin fees, or be offered a refund note or cash refund. I checked this morning to see if I'd received the refund yet and was pleasantly surprised that it's been re credited to my credit card. Cancelled my flights due to you changing them to a day before and now have email to say . Most cancelled flights will fall under flight delay rules (which have been written into UK law, and cover all flights leaving the UK or EU, as well as flights to the UK/EU on a UK/EU airline). Yet now Jet2 are saying on their website they will not refund or allow customers to . Dozens of customers have taken to social media to share their disappointment, with some. These state you're entitled to choose between: . pending -$109.90. It means that with the huge amount of cancelled flights, Jet 2 is working through them in order, with the flights for the next few days and weeks being prioritised before ones that are further. We're currently operating a reduced flying programme, so a number of flights are no longer going ahead. Jet2 hasn't confirmed if it's cancelled any of its Croatia flights or package holidays. In a statement, Jet2holidays said: "Due to the ongoing uncertainty and travel restrictions caused by the Covid-19 pandemic, we have taken the decision to extend the suspension of . You're able to claim the money back from the card . Joke this is not. You can login online and change dates for your cancelled flights very easily. 5.3K Posts. JET2 and TUI have cancelled hundreds of flights to Spain as the coronavirus crisis continues to mount. Our trip on the 16th March has been rebooted to March 2021. ^This all happened November 20th, 2013. Their Jet2 flight home was cancelled. Or you may also check their website for their contact information so you can reach out to . Home Page / Withdrawn flights. Passenger rights are important!